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TERMS & CONDITIONS

Thank you for your order; Cabinets To Go (CTG) makes every effort to ensure you receive your material as ordered. We are committed to your satisfaction. Please read and review the following terms and conditions of your purchase.

MEASUREMENTS:

The buyer is responsible for the accuracy of all measurements supplied to CTG. CTG accepts no responsibility or liability for measurement errors. The customer is responsible for the final design approval.

DEPOSITS:

The customer is required to pay in full prior to shipping direct to a residence or business. Orders picked up at any retail location require a 50% deposit. Delivery Lead Times: All delivery times are estimates; CTG cannot guarantee specific deadlines and recommends that the buyer not schedule installation until the buyer receives product.

COMMON CARRIER DELIVERY:

CTG contracts delivery services through common carriers. CTG does not direct or control the operations of the Common Carriers. Each Carrier sets and executes its own policies and practices.

INSPECTION:

Cabinets are delivered unassembled. Claims for shortages or damages must be made upon receipt. The buyer is responsible for final inspection. Concealed damage claims (damage found after unpacking) must be made within 10 days of receipt of product. Do not install damaged or defective product. Assembly or modification of the products may void claims for damage. To file a claim please send an email to customercare@cabinetstogo.com or call 1.800.CABINETS.

RETURNS:

Returns are permitted within 30 days of receipt of product unless excluded below. The customer will be responsible for a 25% restocking fee. To be eligible for a return or exchange, product must be in its original condition and packing. Installed product may not be exchanged or returned. Custom ordered products such as, but not limited to Gracious Home Custom Cabinetry, Gracious Home Custom Closets, Custom order Pronto Top Countertops, and Special Orders, Close-out items, Clearance products sold as AS-IS may not be returned. Shipping and delivery charges are non-refundable. Additional shipping costs relating to a return or exchange are the responsibility of the buyer. Claims for knobs and pulls have to be made within 90 days from the date of purchase.
Once a custom order product order has been placed, there are no changes allowed.

CANCELLATIONS:

All cancelled orders will have a 25% restocking fee applied prior to any return of unused deposit.
Custom ordered products such as, but not limited to Gracious Home Custom Cabinetry, Gracious Home Custom Closets, Custom order Pronto Top Countertops, and Special Orders, Close-out items, Clearance products sold as AS-IS may not be cancelled after placing the order.

PAYMENTS & REFUNDS:

CTG accepts cash, checks, debit cards and credit cards. A $50 fee will be assessed for returned checks. Refunds for purchases made by cash or check will be refunded by check within 2-4 weeks and purchases by credit or debit card will be credited back to the credit or debit card used for the purchase. Down payments or deposits are due and payable at the time of order.

PERSONAL INFORMATION:

Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is allowed unless the buyer furnishes his/her name, address and telephone number. Please review our Privacy Policy for more information on how we protect your information.

INFORMATION ON THIS WEBSITE:

The content of this website is for informational purposes only. Cabinets to Go has taken reasonable care to ensure that the information contained on this website is complete and correct, but does not warrant or represent this to be the case, and accepts no liability for any errors, spelling mistakes or omissions. Neither is Cabinets to Go responsible for the suitability of information on, or content of, this website. Prices, rates and values published on this website are provided for informational purposes only. Any information or opinions on this website were issued by Cabinets to Go on the basis of information obtained from sources believed to be reliable but not verified independently. Cabinets to Go is not liable for loss or damage resulting from customers’ action or failure to act on the information mentioned above. You should always check prices, rates and values before completing transactions.

NOTICE TO CALIFORNIA CUSTOMERS:

The purchasing and handling of wood-based products can expose you to chemicals including Wood Dust, which is known to the State of California to cause cancer or other reproductive harm. For more information go to www.p65Warnings.ca.gov
Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as follows:

Cabinets To Go Customer Care
2350 W.O. Smith Drive
Lawrenceburg, TN 38464
1-800-222-4638